I told him that I came to him from customer service but he insisted there is nothing he can do and proceeded to put me on hold again to wait for customer service in the "hopes" that they can help me out. After holding for another 45 minutes on hold the person that came on told me that changing over of modems is probably possible but that it has to be done by customer service. I decided to call again today and after holding for one hour, an associate in Customer service told me that to do what I am requesting, I have to speak to technical support (which I found odd since they are there to help in times of trouble) but anyway, they were "kind' enough to transfer me to technical support. I did not understand that because if I walk into a store that has different modems in store, I can have them activate either of the modems depending on what they have in stock (In this case, CODA being my preference). So yesterday, I was told by one associate in customer service that it was not possible for them to change over my modem since the modem is tied to the promotions. Fido is now becoming the number one company for misinformation.
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